Consumer rights
Assistance with consumer complaints and disputes over goods and services.
Matters we can discuss
- Defective goods and services
- Refund and warranty disputes
- Consumer complaints
Discussing consumer rights with the firm
Consumer enquiries can concern defective goods, unsatisfactory services, refunds, warranties or an unresolved complaint. The firm can discuss the purchase, the problem and the response you have received. Clear evidence of the transaction and communications helps establish the issues for review.
What to prepare for a consultation
- Receipts, invoices or other proof of the transaction
- Warranty terms, service descriptions and relevant photographs
- A record of complaints and the seller’s or provider’s replies
Describe what you purchased, when the issue arose and how you have already tried to resolve it. Confirm any proposed legal steps with a qualified lawyer.
Consultations can be arranged through our Lahore office or Sarai Alamgir office. Call +92 300 9648227 to discuss your enquiry and agree the next step.
Prepare for your first conversation
Have a short chronology, the relevant documents and any notice or hearing dates ready. Please agree a suitable exchange method with the firm before sending confidential material.